Legal information

Data protection

Data Protection Notice

Bosch Thermotechnik GmbH (hereinafter "Bosch“ or "We“ or "Us") welcomes you to our internet pages and mobile applications (together also referred to as "Online Offers"). We thank you for your interest in our company and our products.

Bosch respects your data protection

The protection of your privacy throughout the course of processing personal data as well as the security of all business data are important concerns to us. We process personal data that was gathered during your visit of our Online Offers confidentially and only in accordance with statutory regulations.

Data protection and information security are included in our corporate policy.

Controller

Bosch is the controller responsible for the processing of your data; exceptions are outlined in this data protection notice.

Our contact details are as follows:

BOSCH Thermotechnik GmbH, Sophienstraße 30-32, 35576 Wetzlar, GERMANY; Tel.: +49 6441 418-0

Processing of personal data

Principles

Personal data consists of all information related to an identified or identifiable natural person, this includes, e.g. names, addresses, phone numbers, email addresses, contractual master data, contract accounting and payment data, which is an expression of a person's identity.

We process personal data (including IP addresses) only when there is either a statutory legal basis to do so or if you have given your consent to the processing or use of personal data concerning this matter, e.g. by means of registration.

Processed categories of data

The following categories of data are processed:

  • Contractual master data (e.g. contractual relationships, contractual or pro-duct interest, Kundennummer)

  • Client history

  • Contract accounting and payment data

  • Planning and regulation data

  • Technical and connection data (e.g. IP address, data of the internet connection)

  • System data (e.g. events, errors, online data, sensor values, service forecasts)

  • Login credentials (e.g. id, username)

  • Settings (e.g. language, time zone)

  • Product registration data (e.g. details of installer, date of registration)

  • Device identifier (e.g. serial numbers, device ID)

  • Environmental data (e.g. temperature)

  • Location data (e.g. gps coordinates)

  • Storage

  • Camera and pictures

Processing purposes and legal basis

We as well as the service providers commissioned by us process your personal data for the following processing purposes:

  • Provision of this Online Offer (Legal basis: Art. 6 para. 1 subpara. 1 lit. b GDPR, fulfillment of contractual obligations).

  • Invoicing in accordance with our contractual terms (Legal basis: Art. 6 para. 1 subpara. 1 lit. b GDPR, fulfillment of contractual obligation).

  • Answering and reacting on user requests and user inputs by using technical systems like chat bots or voice bots. (Legal basis: Art. 6 para. 1 subpara. 1 lit. a, lit. b, lit. f GDPR, consent, fulfillment of contractual obligations or legitimate interest in the improvement of products / services).

  • Resolving service disruptions as well as for security reasons. (Legal basis: Art. 6 para. 1 subpara. 1 lit. f GDPR, fulfillment of our legal obligations within the scope of data security, and legitimate interest in resolving service disruptions as well as in the protection of our offers).

  • Self-promotion and promotion by others as well as market research and reach analysis done within the scope statutorily permitted or based on your expressed consent (Legal basis: Art. 6 para. 1 subpara. 1 lit. a, lit. f GDPR, consent or legitimate interest on our part in direct marketing if in accordance with data protection and competition law. To the extend required by law, contact for marketing purposes shall only be made subject to your prior consent).

  • Sending an email or SMS/MMS newsletter subject to the recipient’s consent (Legal basis: Art. 6 para. 1 subpara. 1 lit. a GDPR, consent).

  • Safeguarding and defending our rights. (Legal basis: Art. 6 para. 1 subpara. 1 lit. f GDPR, legitimate interest on our part for safeguarding and defending our rights).

  • To fulfill our duty of product surveillance and for product safety. (Legal basis: art. 6 para. 1 subpara. 1 lit. f GDPR, our legitimate interest to warrant the safety of our products).

  • To safeguard our rights in connection with warranty and product registration questions. (Legal basis: our legitimate interest according to art. 6 para. 1 subpara. 1 lit. f GDPR).

  • To provide the core functionality of products connected with the Internet. (Legal basis: art. 6 para. 1. subpara. 1 lit. b GDPR).

  • Collection, planning and conducting of customer services. (Legal basis: art. 6 para. 1 subpara. 1 lit. b GDPR, fulfilment of contract)

  • for quality tests and quality improvement purposes. (Legal basis: art. 6 papa. 1 subpara. 1 lit. f GDPR, our legitimate interesst to improve our products and services)

Bosch ID

You may register for our online offers exclusively using the central Bosch ID. The centralised Bosch ID was devised by Robert Bosch GmbH for the Bosch Group in order to allow for the joint users to benefit from offers of different group companies using centralised application data and increase data safety.

Bosch Software Innovations GmbH, Ullsteinstraße 128, 12109 Berlin, Germany (“BSI”) is responsible for the provision of this single sign-on service.

If you want to apply for a centralised Bosch ID, the General Terms of Use for the Registration and Use of a centralised Bosch ID and the Data Protection Notice of BSI shall apply.

After successful registration you may utilise the registration data used for the centralised Bosch ID also for registering for this online offer. To this end, we shall provide an BSI registration template for the centralised Bosch ID. BSI then shall confirm your authorisation and provide us with the master data required for using our offers (e.g. surname, first name, date of birth, company name, email address, telephone numbers, mail address). Your password shall not be communicated to us.

Concerning further data transfers within the Bosch Group associated with the centralised Bosch ID, please refer to the Data Protection Notice. You may cancel your user agreement concerning the centralised Bosch ID at any time by unregistering. To this end, please click on the following link: https://myaccount.bosch.com/BeaPUssWeb/unregistration

Obligation to provide personal data

Please note, in the event, that a contract was concluded between you and us, you are obliged to provide us with those personal data, which are required for the conclusion, enforcement, termination of the contract as well as for the fulfilment of contractual obligations connected with the contract or of those we are legally obliged to process. Without the provision of these data, we will not able to conclude, execute or terminate a contract.

In the event, the data processing is required neither by law nor for the conclusion, execution or termination of a contractual relationship or the fulfilment of contractual obligations, the provision of your data is optional. Please note, some functions of our Online Offers or our services cannot be used, if you do not provide us with for the usage required personal data.

Chat bots / automated answering systems

In this Online Offer we provide the possiblity to send audio - and/or text messages to provide us notes, to ask questions, to learn more about our services or to control and to steer your products.

To process your query we use technical systems, which create automatically answers or conduct instructions.

For this purpose we store the input history during the communication. After finisihing the communication the input history is going to be deleted or anonymized in short time, but only in the event, that the input history is not part of a support or service query. In this event, the content of the input history will be added to your customer account and stored for contractual purposes.

Children

This Online Offer is not meant for children under 16 years of age.

Data transfer

Data transfer to other controllers

Principally, your personal data is forwarded to other controllers only if required for the fulfillment of a contractual obligation, or if we ourselves, or a third party, have a legitimate interest in the data transfer, or if you have given your consent. Particulars on the legal basis and the recipients or categories of recipients can be found in the Section -Processing, purposes and legal bases. Third parties may also be other companies of the Bosch group. When data is transferred to third parties based on a justified interest, this is explained in this data protection notice.

Additionally, data may be transferred to other controllers when we are obliged to do so due to statutory regulations or enforceable administrative or judicial orders.

Service providers (general)

We involve external service providers with tasks such as sales and marketing services, contract management, payment handling, programming, data hosting and hotline services. We have chosen those service providers carefully and monitor them on a regular basis, especially regarding their diligent handling of and protection of the data that they store. All service providers are obliged to maintain confidentiality and to comply with the statutory provisions. Service providers may also be other Bosch group companies.

Transfer to recipients outside the EEA

We might transfer personal data to recipients located outside the EEA into so-called third countries. In such cases, prior to the transfer we ensure that either the data recipient provides an appropriate level of data protection (e.g. due to a decision of adequacy by the European Commission for the respective country or due to the agreement based on so-called EU model clauses with the recipient) or that you have consented to the transfer.

You are entitled to receive an overview of third country recipients and a copy of the specifically agreed-to provisions securing an appropriate level of data protection. For this purpose, please use the statements made in the Contact section.

Duration of storage; retention periods

Principally, we store your data for as long as it is necessary to render our Online Offers and connected services or for as long as we have a legitimate interest in storing the data (e.g. we might still have a legitimate interest in postal mail marketing after fulfillment of our contractual obligations). In all other cases we delete your personal data with the exception of data we are obliged to store for the fulfillment of legal obligations (e.g. due to retention periods under the tax and commercial codes we are obliged to have documents such as contracts and invoices available for a certain period of time).

Usage of our mobile applications

In addition to our Online Offers, we offer mobile applications ("Apps"), which you can download to your mobile device. Beyond the data collected on websites, we collect additional personal data through our apps that specifically result from the usage of a mobile device.

App analysis

We need statistical information on the usage of our Online Offers to design it more user-friendly, to perform range measurements and market research. For this purpose, we use the app analysis tools described in this section.

The tool provider process data only as processors subject to our directives and not for their own purposes.

Following, please find information on each tool provider. In case such tools use tracking mechanism or create user profiles they are solely used by us if you prior consent to such use.

  • Firebase provider: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

Additional permissions

To use our App with its full functionalitiy on your device, the following permissions are required in addition:

  • Camera e.g. for scanning your login credentials

  • Location e.g. for displaying localized weather

  • Storage e.g. to providing your manuals

  • Phone e.g. to contact your installer immediately

Data processing by App Store operators

We do not collect data, and it is beyond our responsibility, when data, such as username, email address and individual device identifier are transferred to an app store (e.g., Google Play by Google, App Store by Apple, Galaxy Apps Store by Samsung) when downloading the respective application. We are unable to influence this data collection and further processing by the App Store as controller.

Newsletter with opt-in; Right of withdrawal

Within the scope of our Online Offers you can sign up for newsletters. We provide the so-called double opt-in option which means that we will only send you a newsletter via email, mobile messenger (such as, e.g. WhatsApp), SMS or push notification after you have explicitly confirmed the activation of the newsletter service to us by clicking on the link in a notification. In case you wish to no longer receive newsletters, you can terminate the subscription at any time by withdrawing your consent. You can withdraw your consent to email newsletters by clicking on the link which is sent in the respective newsletter mail, or in the administrative settings of the online offer. Alternatively, please contact us via the contact details provided in the Contact section.

External links

Our Online Offers may contain links to internet pages of third parties, in particular providers who are not related to us. Upon clicking on the link, we have no influence on the collecting, processing and use of personal data possibly transmitted by clicking on the link to the third party (such as the IP address or the URL of the site on which the link is located) as the conduct of third parties is naturally beyond our control We do not assume responsibility for the processing of personal data by third parties.

Security

Our employees and the companies providing services on our behalf, are obliged to confidentiality and to compliance with the applicable data protection laws.

We take all necessary technical and organizational measures to ensure an appropriate level of security and to protect your data that are administrated by us especially from the risks of unintended or unlawful destruction, manipulation, loss, change or unauthorized disclosure or unauthorized access. Our security measures are, pursuant to technological progress, constantly being improved.

User rights

To enforce your rights, please use the details provided in the Contact section. In doing so, please ensure that an unambiguous identification of your person is possible.

Right to information and access

You have the right to obtain confirmation from us about whether or not your personal data is being processed, and, if this is the case, access to your personal data.

Right to correction and deletion

You have the right to obtain the rectification of inaccurate personal data. As far as statutory requirements are fulfilled, you have the right to obtain the completion or deletion of your data.

This does not apply to data which is necessary for billing or accounting purposes or which is subject to a statutory retention period. If access to such data is not required, however, its processing is restricted (see the following).

Restriction of processing

As far as statutory requirements are fulfilled you have the right to demand for restriction of the processing of your data.

Objection to data processing based on the legal basis of “legitimate interest"

In addition, you have the right to object to the processing of your personal data at any time, insofar as this is based on “legitimate interest”. We will no longer process the personal data unless we demonstrate compliance with legal requirements to provide provable reasons for the further processing which are beyond your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.

Objection to direct marketing

Additionally, you may object to the processing of your personal data for direct marketing purposes as well as herewith related profiling at any time ("Objection to direct marketing"). Please take into account that due to organizational reasons, there might be an overlap between your objection and the usage of your data within the scope of a campaign which is already running.

Withdrawal of consent

In case you consented to the processing of your data, you have the right to revoke this consent at any time with effect for the future. The lawfulness of data processing prior to your withdrawal remains unchanged.

Data portability

As far as statutory requirements are fulfilled you have the right to demand for to receive data that you have provided to us in a structured, commonly used and machine-readable format or – if technically feasible – that we transfer those data to a third party.

Right to lodge complaint with supervisory authority

You have the right to lodge a complaint with a supervisory authority. You can appeal to the supervisory authority which is responsible for your place of residence or your state of residency or to the supervisory authority responsible for us. This is:

Der Hessische Beauftragte für Datenschutz und Informationsfreiheit

Prof. Dr. Michael Ronellenfitsch

Postfach 3163, 65021 Wiesbaden

or:

Gustav-Stresemann-Ring 1, 65189 Wiesbaden

Changes to the Data Protection Notice

We reserve the right to change our security and data protection measures. In such cases, we will amend our data protection notice accordingly. Please, therefore, notice the current version of our data protection notice, as this is subject to changes.

Exercise of your rights and contact information

If you wish to contact us, please find us at the address stated in the "Controller(s)" section.

To assert your rights or to report a data protection breach please follow this link.

You can contact us as well under:

privacy.ttde@bosch.com

Data Protection Officer:

Data Protection Officer, Informationssicherheit und Datenschutz (C/ISP), Robert Bosch GmbH, Postfach 30 02 20 in 70442 Stuttgart, Germany.